Switching to First Utility got out of control

Its offer of a Cosy smart thermostat proved just too popular

I recently switched to First Utility to take advantage of a fixed rate and also to take up the offer of a Cosy controller smart thermostat.

I was given a date for the installation with about a month’s notice, and arranged to be at home. A week before the installation date I received an email cancelling the appointment – with no explanation and no details of who I should complain to.

Continue reading...











from Health & wellbeing | The Guardian http://ift.tt/1N24U96
via health