Thomas Cook failed to get my mum’s holiday luggage back

Travel operator’s slip-up resulted in my mother leaving her suitcase and coat in Tenerife

My elderly mother decided to celebrate a milestone birthday alone and abroad, to get some winter sun and avoid any fuss. She booked a Thomas Cook package holiday to Tenerife in February and had a lovely time, until the last day when her Thomas Cook coach to the airport did not turn up. The hotel staff tried to order a taxi for her but none were available. After a lengthy, increasingly panic-stricken wait, a member of staff spotted a taxi dropping off guests and advised her to run and jump in before someone else did. She did this and just made the flight in time.

Unfortunately, she left her locked suitcase and coat in the hotel. When she got home she asked her local Thomas Cook branch to arrange their return. The staff tried but gave up, and nearly six months later the case and coat remained in Tenerife.

Continue reading...











from Health & wellbeing | The Guardian http://ift.tt/1KEQLsU
via health