How can all the money I’ve saved with Sodexo for childcare vouchers ‘expire’?

It appears credits are only valid for 18 months but this vital information isn’t flagged up by the company

I have been paying into my school’s childcare voucher scheme, run by Sodexo, for seven years. But when I tried to make a payment for half-term childcare my account was empty. My carefully saved electronic vouchers had expired with no warning.

It has never been made clear that the vouchers expire after 18 months, unlike other schemes such as Edenred and KiddiVouchers. Sodexo said it could not investigate until I told them how much money I had lost. My youngest child is now five, and I assumed the credit in the scheme could be used until he was 15 – not just for the next 18 months.

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from Health & wellbeing | The Guardian http://ift.tt/1QrY39t
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