health and fitness: £10 John Lewis refund has become matter of principle

dimanche 3 avril 2016

£10 John Lewis refund has become matter of principle

I was promised the money under its ‘never knowingly undersold’ pledge, but it never arrived

I wonder if you could help me with what has become a matter of principle. After many emails and phone calls, a simple promise seems to be beyond John Lewis, and I wonder how many other people have experienced similar.

In October last year I bought a watch online using John Lewis vouchers. I then discovered it was £10 cheaper in a rival high street store. I passed on all the details to John Lewis and it confirmed it would refund me the £10. It wanted to credit an online account, but as I don’t have one I asked for a voucher instead. This was confirmed, yet after numerous follow-up emails and calls I still haven’t got my refund.