health and fitness: Railroaded by Virgin Trains into buying another ticket … then refused a refund

vendredi 1 avril 2016

Railroaded by Virgin Trains into buying another ticket … then refused a refund

I could provide proof of payment with my bank card, but it wasn’t accepted

In January I renewed my senior railcard in person at Wolverhampton station. At the same time I asked the booking clerk for information about travel on Virgin Trains to Newark Castle two days later. He printed out departure information for the correct date and issued me a return ticket as requested. But I did not notice, as I paid for both the railcard and the ticket, that the latter was wrongly dated.

On the train to Newark, the ticket inspector pointed out that my ticket was invalid and told me I had to buy another there and then, which I did. When I went back to the booking office for a refund, my request was refused as I was unable to show the replacement tickets issued on the train, although I had a receipt for the payment of £25.35 I made with my bank card.