It will cost £15 to return a pair of TOMS espadrilles

So much for customer services from an ‘ethical’ brand

I ordered a pair of TOMS espadrilles costing £34.95 through the company’s UK website. Its policy of donating a pair of shoes to a child in need for every purchase swayed my decision.

The shoes arrived promptly, but I was surprised that they were shipped from the Netherlands. They were too small. The parcel contained no returns slip or label. The bottom of the order gave an 0800 number to ring to start the returns procedure. The telephone number was not recognised and the contacts given were Dutch.

Continue reading...











from Health & wellbeing | The Guardian http://ift.tt/1MYUbK1
via health