Not seeing eye to eye over ‘missed’ NS&I deadline

We received confirmation that National Savings had received our supporting documentation on time, but now it says we were too late

Back in May I applied to National Savings & Investments to open a 65+ Bond valued at £20,000, in the joint names of my husband and myself. All was satisfactorily put in place until, after a holiday, we realised time was short to meet the deadline for the return of the necessary ID documents. The day before the deadline I sent them via registered mail, and received a letter from NS&I confirming they had arrived in time.

But five days later we received a second letter from NS&I stating that the necessary documents had not been received in adequate time, and as a result we had missed out on the bond.

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from Health & wellbeing | The Guardian http://ift.tt/1OJIYOP
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