I was interested to read your 28 March 2015 article about Ikea kitchen guarantees falling flat, as I am in the middle of a similarly frustrating experience. Our kitchen was designed, supplied and fitted by Ikea in 2011, and all the appliances are from Ikea. In March this year I noticed that the coating on the two cupboard doors near the oven was starting to peel, so I contacted Ikea via email. I did not hear back until the end of April, when I had an email offering a visit from a company called Ecomaster to inspect the damage. I had a text from Ecomaster saying it would be in touch to book a visit. Then nothing.
I tried Facebook and seemed to be getting somewhere, but then had an email saying the doors had been inspected and I had agreed there was no issue. This was not true. Eventually I had a call from a customer service representative who said she would sort it out. I had a visit from a technician, then a letter saying there was no fault and it was not going to replace the doors.
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