Ikea kitchen guarantee causes steam to come out of my ears

Ikea refused to change my peeling kitchen doors, arguing the damage was caused by my opening the oven too soon and letting steam escape

I was interested to read your 28 March 2015 article about Ikea kitchen guarantees falling flat, as I am in the middle of a similarly frustrating experience. Our kitchen was designed, supplied and fitted by Ikea in 2011, and all the appliances are from Ikea. In March this year I noticed that the coating on the two cupboard doors near the oven was starting to peel, so I contacted Ikea via email. I did not hear back until the end of April, when I had an email offering a visit from a company called Ecomaster to inspect the damage. I had a text from Ecomaster saying it would be in touch to book a visit. Then nothing.

I tried Facebook and seemed to be getting somewhere, but then had an email saying the doors had been inspected and I had agreed there was no issue. This was not true. Eventually I had a call from a customer service representative who said she would sort it out. I had a visit from a technician, then a letter saying there was no fault and it was not going to replace the doors.

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