O2’s signal failure leaves us immobile in Chester

Is it the mast? Is it the phone? Whatever, the service is awful

Can you offer any advice for the thousands of O2 customers in Chester who have been struggling to cope with a terrible mobile signal? The O2 shop in Chester told me they were aware of a problem and blamed it on the fact that a mast isn’t working. But when you contact O2 support, it claims there isn’t a problem and the issue must be phone-related. I can travel elsewhere and pick up a strong 4G signal with no problems.

What seems ridiculous is that, for nine months, I have paid O2 more than £450 for an almost non-existent service and have another five months of this absolutely awful service to pay for. DB, Chester

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from Health & wellbeing | The Guardian http://ift.tt/1JinTZP
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