I have had to return a Silver Cross buggy twice, but I can’t get a refund
In July last year I spent £630 on a Silver Cross Pioneer buggy from Kiddicare. It developed a dangerous fault: the front wheels would buckle when going up or down steps or over a bit of bumpy terrain. My daughter was jolted forward on many occasions, snapping her neck forward, and I was stuck in the road while trying to get the wheels to move. The back wheels also clunked and constantly made a clicking noise.
After exhaustive emails, over 10 months, Kiddicare collected the buggy and eventually returned it (with the same faults) untouched – plus, it didn’t send back the seat or liner.
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from Health & wellbeing | The Guardian http://ift.tt/1DmfTHP
via health
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