I recently bought a cooker from a supplier via eBay and arranged for Parcel2Go.com to collect it and deliver it to my home in north-east Scotland, for £50. When it arrived it looked as though it had literally been dropped off the back of a lorry – both doors were smashed, and it is useless.
Parcel2Go initially approved my claim for a refund, but then rejected it on the basis that I hadn’t opted for insurance. When I pointed out that TNT, the actual courier, must have been negligent to cause that much damage, Parcel2Go pointed to a clause in the terms that indemnifies it against pretty much anything. This arises from certain goods being classed as “no compensation items”. Ironically, the insurance cover that was offered would not have been valid anyway, so the reason they gave me for rejecting my claim was disingenuous.
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from Health & wellbeing | The Guardian http://ift.tt/1LEAbtu
via health
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