Reaching boiling point over O2’s cooling-off period

I couldn’t get a signal and immediately cancelled my contract … then £690 was taken from my account

Last month I started a 24-month Refresh contract with O2 to provide an iPhone 6s. It quickly became clear that I hardly had any 4G coverage at home, at work or during my commute, so I cancelled the contract during the cooling-off period. I sent back the phone and the contract was terminated.

I then went on holiday, but on my return I received a letter claiming that I owed O2 £690 for the phone. It later agreed this was a mistake and that I should ignore the letter. A few days later it simply took £690 from me by direct debit.

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