health and fitness: There’s a real disconnect over reporting a fault to BT

dimanche 24 janvier 2016

There’s a real disconnect over reporting a fault to BT

All we wanted was to speak to someone about our dead landline

Our BT landline failed one Sunday in early January. I reported it on my mobile phone to an automated voice which, after checking, said there was no fault. I tried again with the same result. Next day, I went to BT’s fault reporting and tracking site, and found that the fault had been reported and that work was in progress. A diagram showed the fault was beyond our premises.

We checked each day but there was never a progress report and trying to get a real person to ask on the phone was impossible. On one occasion the voice said the wait to speak to an adviser was between 10 and 20 minutes – very expensive by mobile.