health and fitness: Hung out to dry by Domestic & General’s washing machine warranty

samedi 27 février 2016

Hung out to dry by Domestic & General’s washing machine warranty

I’ve been waiting more than a month for D&G to honour its repair warranty, and it’s costing me loads at the launderette

I am a desperate mother of three, the youngest being 10 weeks old, who has been waiting more than a month for Domestic & General to honour its warranty and repair my washing machine.

A technician initially diagnosed the problem as being the drum. It then took two weeks to find a replacement and, despite my pleas, a further two before the first available slot to fit it. On the appointed day no one turned up and I later discovered it had been cancelled in error by one of D&G’s team.